Dynamic Program Manager with proven track record of leading high-impact initiatives, orchestrating cross-functional teams to prioritize, plan and track on delivering strategic objectives.
Extensive expertise in managing complex, large-scale programs, streamlining business processes, and championing continuous improvement to achieve measurable results.
Skilled at translating intricate challenges into actionable plans with clear ownership, ensuring accountability, timely delivery, and alignment with organizational goals.
Exceptional communicator and trusted advisor, adept at building relationships with senior leadership, influencing decisions, and facilitating informed, strategic actions across diverse teams.
2021 – 2023
BILL (FKA Divvy)
Principal Program Manager
- Spearheaded a corporate-wide transformation program to define and standardize the Software Development Lifecycle
(SDLC), streamlining operations and accelerating product delivery across a newly formed organization. - Launched a flagship product critical to strategic revenue objectives, managing 20+ workstreams across Business, Product,
and Engineering while seamlessly integrating a new banking partner. - Established a standardized Agile delivery and ownership framework for highly technical engineering teams, driving
adoption through strategic collaboration and effective influence.
2019 – 2021
Cox Automotive | New York, NY
Program Manager of Software Delivery for Dealertrack and xtime
- Navigated significant business reorganizations and a complex software integration, successfully expanding scope and
managing an increased team size. Maintained project delivery timelines, kept teams aligned, and ensured focus amidst
disruption. - Facilitated continuous alignment among Business, Product, and Engineering leadership to prioritize strategic initiatives
and deliver business value while addressing roadblocks, mitigating risks, impact analysis and conflict resolution. - Improved planning and delivery by 10% in SaaS project delivery by establishing operational improvements, enabling
better understanding of technical complexities with solution options for efficient resolution.
2016 – 2019
Mitsubishi Financial Group (MUFG) | Tempe, AZ
Head of Technical Operations
- Created, designed, and implemented operational processes, such as incident management, problem management,
change management, and information security protocols. Streamlined operations to enhance efficiency and ensure
seamless, reliable production support for customers. - Led technical delivery and support of key business areas, including business operations, global sanctions, compliance,
fraud operations, and customer call center. - • Managed infrastructure, release planning, and technical operations (DevOps) for hybrid digital bank, ensuring seamless
functioning of IT landscape and system availability for both online and physical customer Financial Centers.
2005 – 2016
American Express | New York, NY
Program / Project Manager – Western US Region – Global Prepay, Enterprise Growth, Travelers Cheque, US Banking
- Transformed the Global Prepay business from Waterfall to an Agile framework, achieving a 120% increase in velocity
and an 88% reduction in defects. Designed and executed a global training roadmap to drive successful Agile adoption. - Engineered DevOps processes for seamless internal integration, including problem, change, and release management,
ensuring real-time interoperability of newly integrated FIS vendor platforms. - Influenced funding of various initiatives, developing strategic solution options and proposals to meet business needs
for growth, ultimately leading to POA Campaign Management platform. - Delivered a complex Data Center Migration on time and within budget, enabling forecasted growth by transitioning 30
applications, 46 servers, and 16 vendor integrations to the new facility.
Certificate Program
Oracle SQL and PL/SQL + Python Developer + Java Programmer | SLCC (in progress, eta 2025)
Certificate Program
AI Assisted Consultant & Entrepreneur Certification | Industry Rockstars (in progress, eta Dec 24)
Master of Science (MS)
Computer Information Systems | University of Phoenix | Phoenix, AZ
Bachelor of Science (BS)
Information Systems & Technology | Weber State University | Ogden, UT
- Strategic Program Management
- Technical Leadership & Delivery
- Problem Solver
- Operational Efficiency
- Continuous Improvement
- Technical Operations
- Customer advocate
- Technology migrations
- Project Management
- Transformation Leader
When I’m not in work mode, I’m all about following my passions and enjoying the little things that make life awesome.
My favorite moments are spent with family and friends, camping under the stars, exploring new places, and making memories. Life is all about the adventures we have and the stories we share!
My passion project right now is creating a nonprofit in honor of my daughter, who left us far too soon. It’s a mix of hard work, heartache, and joy, all driven by a desire to pay it forward in her memory.
