MY JOURNEY
Freelance Consultant | Program Management / Operations
Draper, UT | 2024 – Ongoing
Provide Program Management consulting services, combining strategic advisory with hands-on leadership to help organizations design impactful strategies and execute them effectively.
- Developed the product offering, program plan, roadmap, and operational processes for Bambara Logistics, enabling the startup to become operational within three months.
- Partnered with Kidspod to identify key pain points, develop actionable roadmaps, and implement solutions that increase value and expand audience reach by 3% in 25 days.
- Created a strategic plan for the newly established nonprofit LexiRay, defining services, audience, goals, and funding strategies. Established Board of Directors as a first key deliverable.
BILL (FKA Divvy) | Principal Program Manager
Draper, UT | 2021 – 2024
After serving as Engineering Operations at Divvy, played a pivotal role in facilitating integration of BILL (SaaS) and Divvy (FinTech) after Bill’s acquisition of Divvy, creating, leading and executing transformation strategy to meet business objectives.
- Spearheaded a corporate-wide transformation program to define and standardize the Software Development Lifecycle
(SDLC), streamlining operations and accelerating product delivery across a newly formed organization. - Launched a flagship product critical to strategic revenue objectives, managing 20+ workstreams across Business, Product, and Engineering while seamlessly integrating a new banking partner.
- Established a standardized Agile delivery and ownership framework for highly technical engineering teams, driving
adoption through strategic collaboration and effective influence.
Cox Automotive | Director, Solution Delivery for Dealtertrack & xtime
Draper, UT | 2019 – 2021
Led software delivery utilizing Agile SAFe, a framework for coordinating large-scale, cross functional teams. Directed Technical Program Managers and Scrum Masters across Engineering and IT services, ensuring seamless execution and delivery of programs.
- Navigated significant business reorganizations and a complex software integration, successfully expanding scope and managing an increased team size. Maintained project delivery timelines, kept teams aligned, and ensured focus amidst disruption.
- Facilitated continuous alignment among Business, Product, and Engineering leadership to prioritize strategic initiatives and deliver business value while addressing roadblocks, mitigating risks, impact analysis and conflict resolution.
- Improved planning and delivery by 10% in SaaS project delivery by establishing operational improvements, enabling
better understanding of technical complexities with solution options for efficient resolution.
Mitsubishi Financial Group | Head of Technical Operations
Remote | 2016 – 2019
Pivotal technical leader in creating and launching a new online bank, Preprint Financial, with 22 physical financial centers. Developed and executed technical operational processes for program delivery, post launch support and customer success.
- Created, designed, and implemented operational processes, such as incident management, problem management,
change management, and information security protocols. Streamlined operations to enhance efficiency and ensure seamless, reliable production support for customers. - Led technical delivery and support of key business areas, including business operations, global sanctions, compliance, fraud operations, and customer call center.
- Managed infrastructure, release planning, and technical operations (DevOps) for hybrid digital bank, ensuring seamless functioning of IT landscape and system availability for both online and physical customer Financial Centers.
American Express | Portfolio / Program Manager
Taylorsville, UT | 2005 – 2016
Consistently promoted across diverse American Express business units, earning recognition as a skilled Leader and Program Manager. Renowned for translating complex technical insights into actionable business strategies that drive risk mitigation, unlock strategic opportunities, and shape critical decisions.
- Transformed the Global Prepay business from Waterfall to an Agile framework, achieving a 120% increase in velocity and an 88% reduction in defects. Designed and executed a global training roadmap to drive successful Agile adoption.
- Engineered DevOps processes for seamless internal integration, including problem, change, and release management, ensuring real-time interoperability of newly integrated FIS vendor platforms.
- Delivered a complex Data Center Migration on time and within budget, enabling forecasted growth by transitioning 30 applications, 46 servers, and 16 vendor integrations to the new facility.
Additional Experience
- Enterprise Growth | Product Manager
- US Banking | Technical Portfolio & Program Manager
- Global Prepaid Products | Technical Project Manager
- Travelers Cheque | Project Manager
IBM | Technical Relationship Manager
Salt Lake City, UT
- Developed service level mgmt., change mgmt., incident, problem mgmt between IBM and AXP customer. Established baseline key performance indicators (KPI) for American Express
- Accountable to AXP client for end to end system performance. Advised leaders on technical issues impacting business performance across all service delivery platforms ensuring client satisfaction for IBM services.